Refund policy

RETURNS FROM CUSTOMERS BASED IN DENMARK

To start a return, you can contact us at help@go-dogo.com. If your return is accepted, we’ll send you further instructions on how and where to send your package. You will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and transfer the refund.

If you change your mind prior to delivery and choose to return the package by not accepting or picking it up, we will also issue a refund, but the shipping cost of 96 kr will be deducted.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@go-dogo.com.

Undelivered or Unclaimed Packages

If a package fails to be delivered to the given address or is not picked up at the local post office and is subsequently returned to us, we will issue a refund. However, the refund will be issued minus the shipping cost of 96 kr.

 

RETURNS FROM CUSTOMERS BASED IN THE EU

To start a return, you can contact us at help@go-dogo.com. After your return is accepted, please ship the items to Go-Dogo ApS, Hjortekærsvej 64, 2800 Kongens Lyngby, Denmark. Please note that you, as an EU-based customer, are responsible for the return process and we, unfortunately, can not cover return shipping cost. You will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and transfer the refund.

If you change your mind prior to delivery and choose to return the package by not accepting or picking it up, we will also issue a refund, but the shipping cost of €19 will be deducted.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for guidance or any return question at help@go-dogo.com.

Undelivered or Unclaimed Packages

If a package fails to be delivered to the given address or is not picked up at the local post office and is subsequently returned to us, we will issue a refund. However, the refund will be issued minus the shipping cost of €19.

  

RETURNS FROM CUSTOMERS BASED IN THE UNITED KINGDOM

To start a return, you can contact us at help@go-dogo.com. After your return is accepted, please ship the items clearly marked "RETURNED PRODUCT" to Go-Dogo ApS, Hjortekærsvej 64, 2800 Kongens Lyngby, Denmark. Please note that you, as an UK-based customer, are responsible for the return process and we, unfortunately, can not cover return shipping costs or any costs associated with importing products into the EU (import taxes, VAT, postal handling fees, etc.) for UK customers. You will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and transfer the refund.

If you change your mind prior to delivery and choose to return the package by not accepting or picking it up, we will also issue a refund, but the shipping cost of £16 will be deducted.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for guidance or any return question at help@go-dogo.com.

Undelivered or Unclaimed Packages

If a package fails to be delivered to the given address or is not picked up at the local post office and is subsequently returned to us, we will issue a refund. However, the refund will be issued minus the shipping cost of £16.

 

RETURNS FROM CUSTOMERS BASED IN THE UNITED STATES

To start a return, you can contact us at help@go-dogo.com. After your return is accepted, please ship the items clearly marked "RETURNED PRODUCT" to Go-Dogo ApS, Hjortekærsvej 64, 2800 Kongens Lyngby, Denmark. Please note that you, as an US-based customer, are responsible for the return process and we, unfortunately, can not cover return shipping cost. You will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and transfer the refund.

If you change your mind prior to delivery and choose to return the package by not accepting or picking it up, we will also issue a refund, but the shipping cost of $21 will be deducted.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for guidance or any return question at help@go-dogo.com.

Undelivered or Unclaimed Packages

If a package fails to be delivered to the given address or is not picked up at the local post office and is subsequently returned to us, we will issue a refund. However, the refund will be issued minus the shipping cost of $21.

 

RETURNS FROM CUSTOMERS BASED IN CANADA

To start a return, you can contact us at help@go-dogo.com. After your return is accepted, please ship the items clearly marked "RETURNED PRODUCT" to Go-Dogo ApS, Hjortekærsvej 64, 2800 Kongens Lyngby, Denmark. Please note that you, as an US-based customer, are responsible for the return process and we, unfortunately, can not cover return shipping cost. You will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and transfer the refund.

If you change your mind prior to delivery and choose to return the package by not accepting or picking it up, we will also issue a refund, but the shipping cost of $29 will be deducted.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for guidance or any return question at help@go-dogo.com.

Undelivered or Unclaimed Packages

If a package fails to be delivered to the given address or is not picked up at the local post office and is subsequently returned to us, we will issue a refund. However, the refund will be issued minus the shipping cost of $29.

   

STANDARD RETURN POLICY (APPLIES FOR ALL MARKETS)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The recommended way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please reach out to help@go-dogo.com if you need assistance.

 

MEMBERSHIP

If you would like to return your Go Dogo (no later than 14 days after delivery) and have already purchased a yearly membership, your membership will be terminated at the end of the ongoing month. You will be refunded for the remaining of the year. The cost of a one month membership will be deducted from your refund.