Privacy policy
GENERAL TERMS
This Privacy Policy ("Personal Data Policy") describes how Go Dogo ("Go Dogo", "us", "our", "we") collects and processes information about you.
The Personal Data Policy applies to personal information that you provide to us or that we collect via Go Dogo's website, www.go-dogo.com (the "website").
Go Dogo is the data controller for your personal information. All inquiries to Go Dogo must be made via the contact information listed under “CONTACT INFORMATION” further down the page.
GO DOGO'S COLLECTION OF YOUR PERSONAL INFORMATION
When you visit the website, we automatically collect information about you, eg. about the type of browser you use, what search terms you use on the website, your IP address and information about your computer in order to optimize the conversion on the website, improve it and make targeted marketing.
When you buy a product on the website, we collect information about you, eg. name, address, e-mail address, telephone number, information about which products you buy and possibly have returned for the purpose of being able to deliver products to you and for the purpose of fulfilling our accounting obligations.
When you create a profile or make a purchase, you have the option to consent to receive email marketing. You can revoke your consent at any time either by clicking on the unsubscribe link at the bottom of the marketing you receive. Additionally, by creating a Go Dogo account through the Go Dogo app, you accept that Go Dogo may send you emails with product-related information and updates.
What is the reason of the collection?
The collection of information is necessary for us to take care of our interests in improving functions on the website and the construction of this as well as offer you relevant offers. The collection of information is also necessary for us to fulfill our agreement with you.
USE OF DATA PROCESSORS
We use external companies to, among other things, carry out the technical operation of the website, eg our suppliers assist us in connection with the execution of targeted marketing, including for retargeting, and improvement of the website and for your assessment of our products. These companies are data processors and under our instruction and process data for which we are data responsible. The data processors may not use the data for any purpose other than fulfilling the agreement with us, and are subject to confidentiality about these. One of these data processors, Google Analytics v / Google Inc, is established in the United States. The necessary guarantees for the transfer of information to the United States are secured through the certification of the data processor under the EU-U.S. Privacy Shield. A copy of the certification can be found here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI
YOUR RIGHTS
In order to create transparency regarding the processing of your information, we, as the data controller, must inform you of your rights.
The right of access
You are at all times entitled to request us in writing for information about, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal information and recipients of information that may. may be, as well as information on where the information comes from.
You can at any time see what personal data we have registered about you, by logging in to Go Dogo and under your profile, click on Personal data, if you do not have a Go Dogo account, send a written request to help @ Go-Dogo .dk together with documentation that you are the person in question.
The right to rectification
You have the right to have incorrect personal information about yourself corrected by us. If you become aware that there are errors in the information that we have registered about you, you are encouraged to contact us in writing so that the information can be corrected. Information that we have collected in connection with your registration with our customer club, you have the opportunity to correct via login to your user profile.
The right to delete
In certain cases, you have the right to have all or some of your personal information deleted by us, eg if you revoke your consent to your registration with our customer club. To the extent that processing of your information is necessary, eg in order to comply with our accounting obligations, we are not obliged to delete your personal information.
The right to limit the treatment to storage
In certain cases, you have the right to limit the processing of your personal data to only storage, eg if you believe that the information we process about you is incorrect.
The right to data portability
You have the right to have your personal information disclosed in a structured, commonly used and machine-readable format and have the right to transfer this information to another data controller when we collect your personal information in connection with the purchase of a product from us.
The right to object
You have the right at any time, for special reasons, to object to our processing of your personal data, which we collect for use in improving functions on the website and the structure thereof. If you object to the processing, we will no longer be entitled to process your personal data unless we can demonstrate legitimate reasons for further processing.
The right to complain
You have the right at any time to submit a complaint to the Danish Data Protection Agency, Borgergade 28, 5, 1300 København K about our processing of your personal data.
DELETE OF PERSONAL DATA
If you do not use our website for a period of 1 year, we will automatically delete the information we have registered about you, however, in order to meet legal requirements, including requirements in accounting legislation (5 years from the end of the financial year) and consumer law (the 2-year right of complaint), can store certain personal information for a longer period.
Information that we have collected in connection with you giving your consent for us to send you marketing per. email, SMS and mail, we will delete if you revoke your consent, unless we are entitled to continue processing.
SECURITY
We have implemented appropriate technical and organizational security measures against the accidental or unlawful destruction, loss, alteration or deterioration of personal data and against the disclosure or misuse of unauthorized persons.
Only employees who have a real need to access your personal information in order to perform their work have access to it.
COOKIES
Go Dogo uses cookies to give the user the best experience on the website. A cookie is a file that is stored in your browser on the device you use, and can contain whatever information the website puts in it.
The purpose of using cookies on Go Dogo is to make the site work, for optimization so that we can give the user the very best experience, for traffic analysis and for targeted marketing. Part of using cookies for these purposes is that Go Dogo can analyze user trends.
You can prevent cookies from being stored at any time. By default, cookies are enabled in modern browsers, such as Google Chrome, Safari, Microsoft Edge and Firefox. Therefore, you do not have to do anything for us to give you the best experience. If, on the other hand, you do not want to use cookies, you can find settings in your browser to turn off cookies completely. The disadvantage of this is that we can no longer guarantee you the best experience, and in some cases you will be able to experience that the website does not work optimally.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
CONTACT INFORMATION
Go Dogo is the data controller for the personal data collected via the website.
If you have any questions or comments about this Privacy Policy, please contact:
Go Dogo.com
Elektrovej 331
2800 Kgs. Lyngby
Email: help@go-dogo.com
CHANGES IN PERSONAL DATA POLICY
We are at all times entitled to make changes to this Personal Data Policy. If we make changes to the Personal Data Policy, you will be informed of this on your next visit to the website. If you do not accept the changed policy, you will not be able to continue using the website and your personal information may be deleted.
Version 1.0
Last updated March 31, 2022